Frequently Asked Questions

Processing time and shipment

All Orders are shipped from Tenerife Spain. our processing times are 1-3 business days Monday-Friday (8am-5pm) while shipping times may vary based on your location:

Europe: 5-10 days

United States: 7-20 days

Canada: 12-21 days

Australia: 12-21 days

other countries 12-21 days

During holidays (December – January) the delivery time extends 15+ days for all countries. Please note because of the COVID-19 situation, shipping can take a bit longer.

All orders are shipped with tracking number by Correos (Spanish Post) In a bubble mailer, you will receive an email with the tracking information when your order is shipped.

Delays and/or duties or taxes

For international orders :

once your order has left Spain it may be subject to customs clearance procedures which can cause delays beyond our original delivery estimates. BOHEMBOHEM is not responsible for any import related charges once the order has left Spain.

 

 


Shipping rate

shipping Flat rate is €7 Worldwide.
orders over €50 are shipped for free Worldwide.

We gladly accept return and exchanges

contact us within: 14 days of delivery
contact@bohembohem.com

ship items back within: 30 days of delivery
Buyers are responsible for return shipping costs, if the item is not returned in its original condition, the buyer is responsible for any loss in value.

we don’t accept cancellations

But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged

because of the nature of these items, unless they arrive damaged or defective, we can’t return for:

*custom or personalised orders
* All sale ítems are Final

* Products that has been worn, used, or altered.

 

 


When will I receive my refund?

When the package has been returned to our office, it will be reviewed by our warehouse before they proceed with the approval of the said return. The product must have been shipped within 30 days of receipt of the order, it must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued within a maximum period of 14 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.

On our website only items from the current season are for sale. If an item is sold out, we will try to re-stock it as soon as possible. If an item is sold out, we will remove it from our website. When a size of an item you wish to purchase appears shaded in light grey and, therefore, cannot be selected, it means that it is not currently available.

 

Mail your returned item to:

BOHEMBOHEM

calle CISNE 7

38632 PALMMAR , ARONA, SANTA CRUZ DE TENERIFE, SPAIN

ORDERS AND PAYMENTS

  • Buying at our online store is easy. It does not require much time or difficulty. Simply choose the product, add it to your cart, fill in your information and choose your payment method. If you experience any difficulties or complications placing your order or browsing through our website, contact us at contact@bohembohem.com We will also take care of the packaging, so you don’t need to worry!
  • Each piece comes individually wrapped with in a nice Jewelry Pouch It will be inside a bubble mailer to provide the best protection and ensuring it arrives in the perfect condition. If your order is not received as explained above please do not hesitate to contact us.